Terms of service

Onde Roulé: Terms of Service

 

1. INTRODUCTION

This website (onderoule.com) is operated by Onde Roule Co., Ltd. (the "Company"). By accessing our site and utilizing our services, you agree to be bound by these Terms of Service.

2. INTELLECTUAL PROPERTY

All content, including the Wave & Ripple symbol, logos, designs, and text, is the exclusive property of the Company and is protected by international copyright laws. Unauthorized use or reproduction is strictly prohibited.

3. CHARACTERISTICS OF MANUAL PRODUCTION

  1. Production Process: All products are manufactured through a manual, hand-stitched process.

  2. Inherent Traits: Minor variations in stitching alignment, natural grain patterns in Raffiné leather, or subtle textural differences in recycled fibers are inherent traits of the production process.

  3. Quality Standards: The traits described in Section 3.2 do not constitute functional defects or manufacturing errors and are not grounds for return or exchange.

4. CUSTOMIZATION (EXCLUSIVELY YOURS)

The client is solely responsible for the accuracy of any text provided for engraving or personalization. The Company is not liable for errors resulting from incorrect client input once production has commenced.

5. RETURNS & REFUNDS

  1. Exclusion of Withdrawal: Onde Roulé products are personalized items created to the consumer's specific specifications.

  2. Legal Basis: In accordance with Article 17 of the Electronic Commerce Act of the Republic of Korea, orders cannot be cancelled or returned for a refund once production has started.

  3. This policy is subject to and should be read together with the Company's Refund Policy, including its provisions on non-waiver of statutory rights.

6. PROHIBITION OF RESALE

The Company sells exclusively to end-users. Commercial resale or unauthorized proxy purchasing is strictly prohibited. The Company reserves the right to cancel orders suspected of such intent.

7. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of this website or the purchase of its products, including but not limited to loss of use, loss of profits, or loss of data. The Company's total liability for any claim arising from a purchase shall not exceed the amount paid by the client for the product giving rise to the claim. Nothing in this section limits liability that cannot be excluded or limited under applicable mandatory law, including liability for death, personal injury caused by negligence, or fraud.

8. CHANGES TO THESE TERMS

The Company reserves the right to amend these Terms of Service at any time. Material changes will be notified by updating the "last updated" date on this page, or, where required by applicable law, through additional notice such as email or a notice on the website. Continued use of the website or services after any changes constitutes acceptance of the revised terms.

9. GOVERNING LAW

These terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Nothing in these terms is intended to exclude, restrict, or modify any consumer protection rights that cannot lawfully be excluded, restricted, or modified under the mandatory laws of the client's country of residence.